SHIPPING POLICY – FIERAVIVA
ORDER PROCESSING
Most in-stock orders are processed and shipped within 1–2 business days. During high-volume drops or restocks, processing may take up to 3 business days.
Business days do not include weekends or holidays.
Once your order ships, tracking information will be sent by email or SMS when available.
DELIVERY
Most U.S. orders are estimated to arrive within approximately 2–5 business days after shipment, depending on the shipping service and destination.
Delivery estimates are not guarantees and may be affected by carrier delays, weather, destination, or other circumstances outside our reasonable control.
Please make sure your shipping address is complete and accurate before placing your order. If an order is returned because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply before the order is resent.
LOST, DAMAGED, OR DELIVERY ISSUES
If your order has not arrived within the expected delivery timeframe, arrives damaged, or you experience another delivery issue, please contact support@fieraviva.com with your order number so our team can investigate.
If tracking shows a package as delivered but you cannot locate it, please check the delivery location and contact the carrier when appropriate. You may also contact our support team, and we will assist in reviewing the available tracking and delivery information.
If a shipment is confirmed lost in transit, we will work with you to provide an appropriate resolution.
INTERNATIONAL ORDERS
Where international shipping is available, shipping rates are calculated at checkout. Customs duties, taxes, VAT, and other import charges may be the responsibility of the recipient.
International delivery times may vary due to carrier and customs processing.
QUESTIONS
For shipping questions or concerns, contact support@fieraviva.com.