PRIVACY POLICY – FIERAVIVA

Last updated: September 12, 2026

This Privacy Policy describes how Fieraviva (“we,” “us,” or “our”) collects, uses, and discloses personal information when you visit our website, make a purchase, or otherwise interact with our services (the “Services”).

By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with our Services and may include the following.

Information You Provide Directly

We may collect information such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Account information and preferences
• Order and purchase information
• Return, exchange, or refund information
• Information included in customer support inquiries or other communications

Payment information submitted during checkout is processed through our payment service providers.

Information Collected Automatically

When you use our website, certain information may be collected automatically, including:

• Device and browser information
• IP address and network information
• Pages viewed
• Actions taken on the website
• General browsing and usage information
• Cookie and similar technology information

Information From Third Parties

We may receive information from third parties that help us operate our Services, including:

• Shopify
• Payment processors and payment service providers
• Shipping and fulfillment providers
• Analytics providers
• Marketing and advertising partners
• Customer service providers
• Other service providers used to operate Fieraviva

HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

Providing and Operating the Services

This may include:

• Processing and fulfilling orders
• Processing eligible refunds or exchanges
• Managing shipping and delivery
• Providing order and tracking updates
• Providing customer support
• Maintaining customer accounts
• Operating and improving our website
• Personalizing the shopping experience

Marketing and Advertising

Where permitted, we may use personal information to:

• Send email or SMS marketing communications
• Promote products and upcoming releases
• Provide cart or checkout reminders
• Measure marketing performance
• Display or measure advertisements

You may opt out of promotional communications using the methods provided in those communications.

Security and Fraud Prevention

We may use personal information to:

• Authenticate accounts
• Detect suspicious transactions
• Prevent fraudulent or illegal activity
• Protect customers and Fieraviva
• Maintain the security and integrity of our Services

Legal and Compliance Purposes

We may use personal information to:

• Comply with applicable laws and regulations
• Respond to lawful requests
• Resolve disputes
• Enforce our policies and agreements
• Protect our legal rights

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to:

• Operate our website
• Remember preferences
• Provide website functionality
• Understand how customers use our website
• Improve website performance
• Support analytics
• Support marketing and advertising

Most browsers allow you to manage or disable cookies through browser settings. Certain website features may not function properly if some cookies are disabled.

Additional information about Shopify's use of cookies is available through Shopify's privacy and cookie documentation.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties that help us provide and operate our Services, including:

• Shopify
• Payment processors
• Shipping and fulfillment providers
• Customer service providers
• Analytics providers
• Marketing and advertising partners
• Technology and website service providers
• Professional advisers where necessary

We may also disclose personal information when required by law, to protect our rights or customers, to investigate fraud or security issues, or in connection with a merger, acquisition, financing, sale, or transfer of all or part of our business.

Depending on how our Services and advertising technologies are used, certain disclosures may be considered a “sale,” “sharing,” or targeted advertising under applicable privacy laws.

Where required by law, customers may have rights to opt out of certain uses or disclosures of personal information.

THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage customers to review the privacy policies of third-party services before providing personal information.

CHILDREN'S DATA

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16.

If you believe a child has provided us with personal information, please contact us at support@fieraviva.com.

SECURITY AND DATA RETENTION

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to:

• Provide our Services
• Complete transactions
• Maintain business and financial records
• Comply with legal obligations
• Resolve disputes
• Prevent fraud
• Enforce our agreements and policies

YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a copy of certain personal information
• Opt out of certain types of data sharing or targeted advertising where applicable
• Withdraw consent where processing is based on consent

To submit a privacy request, contact support@fieraviva.com.

We may need to verify your identity before completing certain requests.

SMS & MESSAGING

If you opt in to Fieraviva SMS marketing, we may use your phone number to send recurring automated marketing messages.

Messages may include:

• Product releases
• Promotions
• Restock announcements
• Cart reminders
• Other Fieraviva marketing communications

Consent to receive marketing messages is not a condition of purchase.

Message and data rates may apply. Message frequency varies.

Reply STOP to unsubscribe from marketing messages and HELP for assistance.

Transactional communications regarding orders, shipping, delivery, account activity, or customer service may be handled separately from marketing communications.

For additional information, please review:

Messaging Terms:

https://terms.pscr.pt/legal/shop/151c6d-4/terms_of_service

Messaging Privacy Policy:

https://terms.pscr.pt/legal/shop/151c6d-4/privacy_policy

INTERNATIONAL USERS

Personal information may be transferred to, stored, or processed in countries outside your country of residence.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, Services, or legal requirements.

When changes are made, the “Last updated” date at the top of this Privacy Policy will be updated.

CONTACT US

If you have questions about this Privacy Policy or how Fieraviva handles personal information, contact us at:

Fieraviva
support@fieraviva.com