Last updated: December 11, 2025
This Privacy Policy describes how Fieraviva (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website, make a purchase, or otherwise interact with our services (the “Services”). By using or accessing any part of the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to this Privacy Policy, please discontinue use of the Services.
We collect personal information that identifies, relates to, describes, or can be reasonably linked to you. The information we collect depends on how you interact with our Services and may include:
Information You Provide Directly
Name, email address, phone number
Billing and shipping address
Account information such as username, password, and preferences
Order details including products purchased, returns, exchanges, and payment confirmation
Information you include in customer support inquiries or other communications
Information Collected Automatically
Device and browser information
IP address and network connection
Usage details such as pages viewed, actions taken, and browsing behavior
Cookies and similar technologies
Information From Third Parties
We may receive information from:
Shopify (hosting, checkout, analytics, account management)
Payment processors
Marketing and advertising partners
Service providers that assist in operating the Services
We use your personal information for the following purposes:
Providing, Personalizing, and Improving the Services
Processing and fulfilling orders
Processing returns or exchanges
Creating and maintaining your account
Managing shipping and deliveries
Personalizing your shopping experience
Providing notifications related to purchases, orders, and account activity
Marketing and Advertising
Sending email or SMS marketing messages
Showing you advertisements on our website or other websites
You may opt out of promotional messages at any time.
Security and Fraud Prevention
Authenticating accounts
Detecting, investigating, and preventing fraudulent or illegal activity
Protecting the integrity and security of the Services
Legal and Compliance Purposes
Complying with applicable laws
Responding to lawful requests
Enforcing our Terms of Service
We use cookies and similar tracking technologies to:
Operate the Site
Remember your preferences
Improve and analyze performance
Display personalized content and ads
Most browsers accept cookies automatically. You may disable them in your browser settings, but some features may no longer function properly.
For Shopify’s cookie practices, visit:
https://www.shopify.com/legal/cookies
We may disclose your personal information to:
Shopify (hosting, analytics, order processing)
Payment processors
Fulfillment and shipping partners
Marketing and advertising partners
Service providers who support the Services
Affiliates or within our corporate group
We may also disclose information:
When required by law or legal process
To protect our rights or users
In connection with a merger, acquisition, or business transfer
We do not sell or disclose sensitive personal information without consent.
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
Our Services are not directed to children, and we do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us personal information, contact us to request deletion.
We use reasonable administrative, technical, and physical safeguards to protect your personal information.
No method of transmission or storage is completely secure.
We retain personal information only as long as necessary to:
Provide Services
Meet legal obligations
Resolve disputes
Enforce policies
Depending on your location, you may have the right to:
Access personal information we hold about you
Request deletion or correction
Request a copy of your personal information
Opt out of certain types of data sharing or targeted advertising
Withdraw consent for certain processing activities
To exercise your rights, contact us at support@fieraviva.com.
We may require verification of your identity.
By providing your phone number, you consent to receive recurring automated marketing and transactional text messages from Fieraviva. These may include order updates, promotions, product releases, and customer service notifications.
Consent is not a condition of purchase.
Message and data rates may apply.
Message frequency varies.
To opt out, reply STOP.
For help, reply HELP or contact support@fieraviva.com.
In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/151c6d-4/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/151c6d-4/privacy_policy).
Your personal information may be transferred to, stored, or processed outside your country of residence.
Where required, we rely on lawful transfer mechanisms such as Standard Contractual Clauses.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will update the “Last updated” date accordingly.
If you have questions about our privacy practices or this Privacy Policy, contact us at:
Fieraviva
Email: support@fieraviva.com
Address: 472 WEST 3450 NORTH