REFUND & EXCHANGE POLICY – FIERAVIVA
We want to make sure any issues with your order are resolved properly. All sales are generally final for change of mind or sizing issues unless otherwise stated.
If you experience an issue with your order, please contact support@fieraviva.com with your order number and details of the issue so our support team can review it.
If your order arrives damaged, defective, incorrect, or is confirmed lost in transit, we will review the request and, when appropriate, provide a replacement, store credit, exchange, or refund to the original payment method.
For damaged, defective, or incorrect items, please contact us within 48 hours of delivery and include clear photos of the item and packaging when applicable. Items should remain unworn, unwashed, and in their original condition with tags and packaging when applicable.
Size exchanges may be offered depending on product availability but are not guaranteed.
If an order has not arrived within the expected delivery timeframe, please contact our support team so we can investigate the shipment and provide an appropriate resolution.
If a refund is approved, it will be returned to the original payment method. Once issued by Fieraviva, the time it takes for the refund to appear may vary depending on your bank or payment provider.
Questions or order issues:
support@fieraviva.com